1. Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday, excluding holidays).

• Orders placed on weekends or holidays will begin processing the next business day.
• Once your order is processed and shipped, you will receive a shipping confirmation email with your tracking information.

2. Shipping Methods & Rates

We offer the following shipping method to the contiguous United States. Delivery times are estimates and begin after processing is complete.

• Standard Shipping: $4.99 | Estimated delivery in 5 - 11 business days.

3. Shipping Costs

Shipping costs are calculated at checkout based on your shipping destination and the total weight of your order. The final shipping charge will be displayed before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive an email containing your tracking number and a link to track your package.

Please allow 24-48 hours for the tracking information to be updated in the carrier's system after you receive the notification.

5. Delivery Delays

Estimated delivery dates are provided by carriers and are not guaranteed. Sssoceanstore is not responsible for delays caused by:

• Carrier processing or transit delays.
• Inclement weather or natural disasters.
• Customs hold-ups for international orders.

If your package has not arrived 7 business days past the estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

Customers are responsible for providing the correct and complete shipping address at checkout.

Packages returned to us due to an incorrect or incomplete address provided by the customer will be subject to a re-shipment fee to send the order to the correct address.

7. Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package, we recommend:

1. Checking with neighbors, your building's mailroom, or other safe drop-off locations.
2. Contacting your local post office or carrier directly with the tracking number.

If the carrier confirms the package is lost, please email us at [email protected] immediately. We will file a claim with the carrier and, upon confirmation, arrange for a replacement or a refund.

8. International Shipping

We ship to select countries internationally. Please note the following for orders shipped outside the United States:

• Customs, Duties & Taxes: The recipient is solely responsible for paying any customs duties, import taxes, or brokerage fees charged by their country. These fees are not included in the item price or shipping cost.
• Delivery Times: International delivery times vary significantly by destination country and are not guaranteed.
• Restricted Items: Due to shipping regulations, some of our products may not be available for international shipment.

Contact Us

If you have any questions about our shipping policy, please contact our customer support team at [email protected].

1. Overview

We offer a 30-day return window from the date your item is delivered. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Start a Return

To initiate a return, please email us at [email protected] with your order number and the reason for your return. If your item arrived damaged, please include clear photos. Our support team will respond within 2 business days with instructions and the return address.

3. Return Shipping

The customer is responsible for paying the shipping costs for returning an item, unless the item is defective or we sent you the wrong item by mistake.

4. Refund Process

Once we receive your returned item, our team will inspect it. This process typically takes 2-3 business days. After inspection is complete, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Refund Timelines by Payment Method

• Major Credit/Debit Cards: 5-7 business days after refund approval (processing times may vary by your card issuer).
• PayPal: 5-7 business days after refund approval (will appear in your PayPal balance).

5. Exchanges

We offer size or colour exchanges if the requested item is in stock. Due to inventory limitations, it is often faster to return your item for a refund and place a new order for the different product you want.

6. Non-Returnable Items

Certain items are non-returnable and marked as final sale:

• Items purchased on sale or at a discount.
• Digital downloads.
• Perishable goods.
• Personalised or custom-made items (e.g., custom printed t-shirts).
• Hygiene-related products (e.g., certain accessories) once opened.

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 48 hours of delivery. Please include your order number and clear photos of the product and packaging. We will arrange for a replacement or a full refund at no cost to you.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeline:

1. Check your bank account or PayPal balance again.
2. Contact your credit card company or bank, as it may take some time for the refund to post.
3. If you’ve done both and still have not received your refund, please contact us at [email protected].

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale or at a promotional discount cannot be refunded and are considered final sale.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

• By email: [email protected]
• By mail: 64 E. UWCHLAN AVE UNIT 420, EXTON, PA 19341